Help & Support
Browse straightforward explanations to frequently asked questions covering gaming events, bookings, package details, policies, and guest support.
What types of event formats can be arranged?
We deliver casino-themed experiences for corporate occasions and private celebrations, including guided table sessions and structured competitive formats.
How far in advance should an event be booked?
Early reservations are advised to secure preferred dates, especially for larger-scale or fully serviced events.
What is the cancellation policy?
Cancellation conditions vary based on the selected package and preparation stage and are confirmed prior to final agreement.
Can events be hosted at multiple venues?
Yes, events may be organised at approved locations or partner venues, subject to technical and logistical considerations.
Is event personalisation available?
Game formats, schedules, service options, visual styling, and additional features can be adapted to suit your needs.
How are winners recognised?
Depending on the event structure, winners receive certificates, commemorative items, or selected prizes.
Do participants need prior gaming knowledge?
No experience is required. Professional hosts guide participants throughout the entire event.
What does an event package usually include?
Packages generally cover gaming tables, trained dealers, required equipment, and overall event management.
How is a booking confirmed?
You provide event details, receive a customised proposal, and finalise availability along with payment terms.
Are there limits on guest numbers?
Guest limits depend on the selected package and the capacity of the chosen venue.